CONSUMER ALERT!

CONSUMER ALERT: Consumers Urged to Scrutinize Moving Contracts, Pricing and Refund Policies Before Hiring Invictus Moving Group

Consumers Should Verify Moving Arrangements, Understand Broker Relationships and Document All Payments

SOUTH FLORIDA — Consumers considering a move with Invictus Moving Group are encouraged to conduct thorough due diligence before signing a contract, paying a deposit, or entrusting their household belongings to a moving provider. Moving can be a significant financial and emotional undertaking. Consumers deserve clear pricing, accurate representations of services, transparent cancellation and refund terms, and a clear understanding of which company will physically transport their belongings.

Public business listings identify Invictus Moving Group with an Elizabeth, Pennsylvania address and USDOT number 4490702. A Better Business Bureau profile lists the business as not accredited and not rated, citing an insufficient operating history for a rating. These details are reasons to verify the company's current registration and operating authority directly with the appropriate regulators—not, by themselves, evidence of misconduct.

“Consumers should never feel pressured to make a substantial financial commitment without understanding exactly what they are buying,” said Bill Mallory of the Consumer Protection Alliance. “Before booking a move, customers should have written answers about the total expected cost, who is responsible for transporting their belongings through a clear Bill of Lading not to be signed until 72 hours before the move, what circumstances can change the price, and what happens if the move is canceled or disputed.” Customer should ALWAYS pay with credit or debit card as the customer is protected by the financial institution under any disputes or fraudulant charges accessed by a moving company.

Key Issues Consumers Should Verify Before Booking

Consumers are encouraged to obtain written clarification on the following matters before engaging Invictus Moving Group or any other moving provider:

Broker versus carrier status: Determine whether the company will physically transport the shipment or arrange for another company to do so. Ask for the identity and credentials of any assigned carrier. Pricing and estimates: Request a detailed written estimate that identifies the inventory, shipment size or weight basis, services included, and circumstances that could increase the price.

 

* Additional charges: Ask how changes to inventory, packing requirements, access conditions, storage, delivery timing, and other services may affect the final amount.

* Deposits and refunds: Read the cancellation policy and deposit terms carefully. Obtain written confirmation of any refund commitments and applicable deadlines.

* Pickup and delivery commitments: Clarify the expected pickup and delivery windows, how delays will be communicated, and what contractual remedies may apply

* Communication and accountability: Keep the names of representatives, written promises, emails, text messages, invoices, estimates, and signed agreements.

These are recommended consumer safeguards, these have been some of the previous customer complaints with Invictus Moving Group, to avoid any discrepancies or future upcharges.

How Consumers Can Protect Themselves

Before paying a deposit, consumers should independently verify the company's identity and address of operation, registration, and operating authority using the Federal Motor Carrier Safety Administration's official resources. The FMCSA warns consumers that interstate moving companies and brokers must meet applicable federal registration minimum requirements, and that registration alone does not establish quality of service or operating with D.O.T guidelines.

Consumers can review official guidance at:

FMCSA Protect Your Move: https://www.fmcsa.dot.gov/consumer-protection/household-goods/protect-your-move

FMCSA Company and Complaint Search: https://nccdb.fmcsa.dot.gov/search-complaints

Consumer Alert Complaints: Click here

Consumers should save copies of all documents and payment records. If a dispute arises, they should communicate their concerns in writing, identify the specific contractual obligation at issue, and retain evidence of any alleged discrepancy.

Consumers Who Have Experienced Problems Are Encouraged to Speak Up

Customers who believe they have experienced an unexpected price change, an unresolved refund dispute, a missed contractual commitment, or another problem should document the details and consider filing a complaint with the appropriate consumer protection agency. You may also file a complaint through Consumer Alert Profile and an Investigative Legal Team can review your case if you qualify.

Commitment to Consumer Transparency

The purpose of this consumer alert is to encourage informed decisions and promote accountability in the moving industry. Consumers have a legitimate interest in understanding the terms of a transaction before committing money or property to a service provider. Invictus Moving Group should be given an opportunity to respond to any specific, documented concerns before those allegations are characterized as established facts.

Company response: No Company Response as of 9/31/2026

Consumers are encouraged to compare multiple written estimates, independently verify credentials, and avoid signing incomplete agreements or relying solely on verbal assurances.

Questions About Business Address Transparency Raise Concerns for Consumers

Consumers are urged to verify the business address and operating information associated with Invictus Moving Group before entering into a moving agreement or submitting payment.

Public business listings identify Invictus Moving Group, also known as Invictus Brokerage LLC, at 119 Maple Drive, Elizabeth, Pennsylvania 15037. Customers have complained that the address comes back to a residental home and not a commercial address confirmed by Zillow: https://www.zillow.com/homedetails/119-Mable-Dr-Elizabeth-PA-15037/11249977_zpid/. The federal transportation registration associated with USDOT 4490702 lists the business at 119 Maple Circle, Elizabeth, Pennsylvania 15037. These listings establish the Pennsylvania address as the company's publicly reported business location. They do not, by themselves, establish where the company conducts its day-to-day operations. Separately, information provided to the publisher identifies 4699 N. Federal Highway, Suite 207, Pompano Beach, Florida 33064, as a location associated with the company. The relationship between this Florida address and the company's Pennsylvania registration requires further independent verification.

This distinction matters to consumers who want to know which legal entity they are contracting with, where the business can be contacted, and which company will ultimately be responsible for arranging or performing their move. Complete transparancy should be established prior to the exchanging of any payments.

Consumers should ask Invictus Moving Group to clarify, in writing:

Whether the Pompano Beach address is an office, business location, mailing address, or the location of an affiliated company.

Which legal entity will sign the Bill of Lading and receive the consumer's payment.

Whether Invictus Moving Group is acting as a moving BROKER or as the actual CARRIER.

Which registered carrier will physically transport the customer's belongings.

Whether the addresses shown on the company's contract, website, invoices, and federal registration records are current and consistent. An address difference does not, on its own, establish misconduct or a regulatory violation. However, consumers are entitled to clear and consistent information about the businesses they hire. “Before handing over a deposit or signing a moving contract, consumers should know exactly who they are dealing with,” said Joel Solomon, Cheif Compliance Officer. “Clear answers about a company's legal identity, business locations, and role in the moving process are basic steps toward an informed decision." Consumers can independently check interstate moving company registrations and determine whether a business is registered as a BROKER or CARRIER through the Federal Motor Carrier Safety Administration's official mover search tool: https://safer.fmcsa.dot.gov/CompanySnapshot.aspx